This Privacy Policy describes how we collect and use information of each of our website users, in connection with their access to and use of www.KesemCandles.com

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

​Read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our Services. ​Due to the nature of the work and services provided, safeguarding our customers’ data is of the highest priority and the confidentiality and security of their clients' is taken very seriously. ​

In case that you have fully read and understood this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, and avoid or discontinue all use of any of our Services.

To contact us for any further clarification of any of the information below at: 

​The Information that we collect:

​We collect information about our clients when these visit the website, register interest with us and place an order for products or services. In addition, information is also collected when a client completes an inquiry form.

The personal information we collect is; your name, email address, address, telephone number and any relevant details.

​When you visit our website, you usually can visit without providing any personal information. However, when you do visit our website, our website automatically gathers specific information, such as your IP (Internet Protocol) address, ISP (Internet service provider), your browser type, operating system, language, your demographics, the website from which you visit us, and any browser add-on technologies that are available for content delivery, the pages on our Sites you visit and in what sequence, and the date and length of your visit. We collect this using Google’s analytics and Wix.com apps; there is more detail on Google Analytics below in the ‘Cookies’ sections. 

​Website usage information is collected using cookies. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a site. Cookies are then sent back to the originating website on each subsequent visit, or to another site that recognizes that cookie. ​

​How this information is used:

​We collect information about you to process your order, manage your account and, if you agree, to email or write to you about our products and services that we think may be of interest to you. We use your information collected from the website to personalize your repeat visits to our website. We will never share your information with 3rd parties for them to market to you. In processing your order, we may send your details to our suppliers and accountants to fulfill your order, but only necessary data. We always abide by our Non-Disclosure agreements and never make any of your data available to the public.

Access to your information and correction:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the above address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

​Marketing:

We do not share your data with any other companies for them to market to you. If you have consented to receive our marketing, you may want to opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email hello@kesemcandles.com. Alternatively, there will always be an unsubscribe link in our marketing emails.

​We currently do not work with any other external companies who provide direct marketing services to us, on behalf of our clients. If there are any changes, we will ensure our policy is updated, and you understand how this data is shared.

​Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, please visit www.aboutcookies.org. You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

​Our Site uses the following types of cookies:

Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, some services you have asked for cannot be provided.

​Performance Cookies: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. We use Google Analytics to analyse traffic. Google Analytics uses its own cookies. All information these cookies collect is anonymous. You can find out more information about Google Analytics cookies here.

​Functionality Cookies: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

​Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. ​​

Security

​Although absolute security cannot be guaranteed on the Internet, please be assured that we have in place appropriate technical and organizational security measures to protect your personal information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorized disclosure or access to the information we collect online. While we cannot ensure or warrant the security of any personal information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

​​Changes to our privacy policy

​We keep our privacy policy under regular review and we will place any updates on this web page. The latest update of the policy will appear at the top of this page.